The Diamond Club is our exclusive program for homeowners & businesses who really care about preventative maintenance of their plumbing systems. Take time to read a little about how this program works & some of the benefits it offers you the customer.
All Diamond Club memberships require a minimum one-year contract. Warranties will remain in effect through credit card loss or transfer, provided the transfer is made within 30 days of missed billing, and charges are brought current. Cancellation of credit source or failure to bring charges current after 30 days will result in the termination of all warranties.
We offer a warranty on most fixtures provided and installed by Lake Norman Plumber on Call. Any eligible fixture that fails to perform as designed will be repaired or replaced at no charge for as long as the Club membership is maintained. Failure of fixtures through abuse, misuse, neglect, vandalism, freezing, or earthquake will not be covered. The results of ordinary wear and tear, such as scratches and blemishes, will not constitute cause for replacement. Filter changes for water-treatment products will be charged at normal Club rates whereas filter systems are covered by manufacturers or lifetime warranty depending on the club level purchased.
To maintain warranties on eligible fixtures, we must inspect your word plumbing system at least once a year. During this visit, your Lake Norman Plumber On Call technician will make necessary adjustments, repairs, or replacements of eligible fixtures… at absolutely no cost to you. It is the responsibility of the Club member to schedule this inspection. Your valid email address will allow us to send reminders to schedule this visit, and communicate credit card processing errors should they occur.
Fixture installations must comply with local codes. Other conditions may be required for eligibility as determined by your Lake Norman Plumber On Call technician. These conditions include but are not limited to, installation of emergency shutoff valves, a pressure-reducing valve, and waste or potable water-line repairs. Maintenance or alteration of eligible of eligible fixtures by anyone either than your Lake Norman Plumber On Call technician may void warranty.